SMARTY connects to 5G, 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets. Please check you have a 5G-enabled device to access our 5G network.

Simply contact your current network provider to get a PAC/STAC code – you can request this from them either by phone, via your online account or by texting PAC to 65075 or STAC to 75075. Your PAC/STAC is then valid for 30 days. You can enter this whilst ordering your new SMARTY SIM, or at a later date. We’ll then work with your current network provider to either bring your number over (PAC) or cancel your services with your current provider (STAC) by the end of the next working day, or the preferred date. If you already have an active SMARTY SIM, this won’t disrupt your service, but you may need to restart your device for the transfer to take effect.

All of SMARTY’s great value plans are 5G ready at no extra cost. This means our customers can enjoy superfast 5G speeds and increased reliability for streaming, browsing and playing without needing to upgrade their SIM. All you need is a 5G enabled device and 5G coverage. To check if you’re currently in a 5G area, take a look at our coverage checker.

Not in a 5G area yet? Don’t worry 5G is on its way and, in the meantime, you can still enjoy our fast and reliable 3G and 4G network.

SMARTY’s great value 1 month rolling plans can be cancelled at any time. This means our customers are never forced to accept price increases part way through their contract. That’s simple, honest mobile.

EU Roaming with SMARTY means you can use your unlimited calls and texts to UK numbers whilst in these EU countries and you can use up to 12GB of data each month out of your monthly allowance.

We may suspend your service if we have identified that you have used our services outside of the UK for a continuous period of 60 days or longer in a rolling 12-month period.

Check out our contact us page for further information.

You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.

You can now use your SMARTY plan abroad. In the EU it works like normal up to 12GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.

Don’t forget, you can always pause your plan temporarily if you’re unsure about leaving. Here are details on how to leave SMARTY. We’re sad to see you go. If there’s anything we can do to help or learn from, please don’t hesitate to contact our customer support team.

Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.