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Making a complaint

Here at SMARTY, we strive to provide you with the best possible service. So, if you feel it's not been up to scratch, we want to hear from you.

We aim to respond to complaints within 7 days. The quickest way to get in touch about a current issue is via web chat.

Complaints are handled by our Complaints Team. For general queries and requests, or if you need more urgent account support, please get in touch with our Support Team on web chat.

How would you like to make a complaint?




For more information on how we handle complaints, here's our customer complaints code: Customer complaints code (PDF)