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Advice and answers from the SMARTY Team

How to get more help

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Chat to our SMARTY Bot 24/7, or our customer support team from 8am–8pm

To chat to us, click 'start a conversation' below or select the web chat icon located at the bottom of your screen.

*Our wait times may vary depending on how busy we are. Our open days exclude Christmas Day and New Years Day. If you need help outside of these days or hours, check our out Help Centre or Community.

Alternatively, you can email us at team normally respond within a day

PR and Media Enquiries

If you’d like to talk to our press team about anything, please contact us at:

Making a complaint

If you need to make a complaint, please initially use our web chat to see if we can help.
To escalate an issue, please fill in a complaints form by going here: