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FAQs
SMARTY connects to 5G, 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets. Please check you have a 5G-enabled device to access our 5G network.
Get the latest updates about the status of our network from our status checker
You can also find this option on the dashboard menu if you are already with SMARTY
Simply contact your current network provider to get a PAC code – you can request this from them either by phone, via your online account or by simply texting ‘PAC’ to 65075. Your PAC is then valid for 30 days. You can enter this whilst ordering your new SMARTY SIM, or at a later date. We’ll then work with your current network provider for it to be transferred by the end of the next working day. If you already have an active SMARTY SIM, this won’t disrupt your service, but you may need to restart your device for the transfer to take effect.
All of SMARTY’s great value plans are 5G ready at no extra cost. This means our customers can enjoy superfast 5G speeds and increased reliability for streaming, browsing and playing without needing to upgrade their SIM. All you need is a 5G enabled device and 5G coverage. To check if you’re currently in a 5G area, take a look at our coverage checker.
Not in a 5G area yet? Don’t worry 5G is on its way and, in the meantime, you can still enjoy our fast and reliable 3G and 4G network.
SMARTY’s great value 30-day rolling plans can be cancelled at any time. This means our customers are never forced to accept price increases part way through their contract. That’s simple, honest mobile.
EU Roaming with SMARTY means you can use your unlimited calls and texts to UK numbers whilst in these EU countries and you can use up to 12GB of data each month out of your monthly allowance.
We may suspend your service if we have identified that you have used our services outside of the UK for a continuous period of 60 days or longer in a rolling 12-month period.
Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving.
You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.
You can now use your SMARTY plan abroad. In the EU it works like normal up to 12GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.
Don’t forget, you can always pause your plan temporarily if you’re unsure about leaving. Here are details on how to leave SMARTY. We’re sad to see you go. If there’s anything we can do to help or learn from, please don’t hesitate to contact our customer support team.
Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.
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Advice and answers from the SMARTY Team
Other ways to get help
If you require customer support please contact us in the first instance using our web chat at http://smarty.co.uk, or alternatively you can email us at team@smarty.co.uk
Chat with us
Click this icon to launch a web chat in the bottom right of your screen.
Chat to our SMARTY bot 24/7, or our customer support team are available daily from 8am – 8pm to assist.
Our wait times may vary depending on how busy we are. Our open days exclude Christmas Day and New Years Day. If you need help outside of these days or our opening hours, you can still submit your query via email.
Or send us an email
Contacting the web chat team is the quickest way to get a response, but if you would like, you can also send us an email. The team typically reply in a day by email.
PR and Media Enquiries
If you’d like to talk to our press team about anything, please contact us at:
smarty@itsprettygreen.com
Making a complaint
If you need to make a complaint, please initially use our web chat to see if we can help.
To escalate an issue, please fill in a complaints form by going here:
smarty.co.uk/complaints