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SMARTY connects to 5G, 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets. Please check you have a 5G-enabled device to access our 5G network.
Get the latest updates about the status of our network from our status checker
You can also find this option on the dashboard menu if you are already with SMARTY
Simply contact your current network provider to get a PAC/STAC code – you can request this from them either by phone, via your online account or by texting PAC to 65075 or STAC to 75075. Your PAC/STAC is then valid for 30 days. You can enter this whilst ordering your new SMARTY SIM, or at a later date. We’ll then work with your current network provider to either bring your number over (PAC) or cancel your services with your current provider (STAC) by the end of the next working day, or the preferred date. If you already have an active SMARTY SIM, this won’t disrupt your service, but you may need to restart your device for the transfer to take effect.
All of SMARTY’s great value plans are 5G ready at no extra cost. This means our customers can enjoy superfast 5G speeds and increased reliability for streaming, browsing and playing without needing to upgrade their SIM. All you need is a 5G enabled device and 5G coverage. To check if you’re currently in a 5G area, take a look at our coverage checker.
Not in a 5G area yet? Don’t worry 5G is on its way and, in the meantime, you can still enjoy our fast and reliable 3G and 4G network.
SMARTY’s great value 1 month rolling plans can be cancelled at any time. This means our customers are never forced to accept price increases part way through their contract. That’s simple, honest mobile.
EU Roaming with SMARTY means you can use your unlimited calls and texts to UK numbers whilst in these EU countries and you can use up to 12GB of data each month out of your monthly allowance.
We may suspend your service if we have identified that you have used our services outside of the UK for a continuous period of 60 days or longer in a rolling 12-month period.
Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving.
You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.
You can now use your SMARTY plan abroad. In the EU it works like normal up to 12GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.
SMARTY is powered by Three, who have announced they’re switching off 3G by 2024. This means, better quality 4G and 5G service for all, at no extra cost. Want to see how saying goodbye to 3G affects you?
How to get more help
Chat to our SMARTY Bot 24/7, or our customer support team from 8am–8pm
To chat to us, click 'start a conversation' below or select the web chat icon located at the bottom of your screen.
Alternatively, you can email us at email@example.comThe team normally respond within a day
PR and Media Enquiries
If you’d like to talk to our press team about anything, please contact us at:
Making a complaint
If you need to make a complaint, please initially use our web chat to see if we can help.
To escalate an issue, please fill in a complaints form by going here: