Manage your account with the SMARTY app

It’s easier than ever to manage everything you need from the new SMARTY app. Packed full of great features, you can:

Order and activate a SIM

If you already have one of our SIMs, you can go ahead and follow the steps in this article to activate your SIM. Not got a SIM yet? No need to worry, you can order one on the app and activate it when it arrives!

Check your data usage

The SMARTY app makes it easy to check your data usage by logging into the app and heading to the Dashboard, so you can surf, chat, stream and more without losing track of how much of your data allowance you have left.

On a side note, we will also send you data notifications by text when you have used 80 or 100 percent of your data allowance, so you don’t have to worry about unexpectedly running out of data!

Renew, change or cancel your plan

When you have chosen one of our plans, you will be able to manage it in our app. If you are happy with your monthly plan, you can set it up to renew automatically. Alternatively, if you decide you want to change your plan, you can do that too. You are even able to start and manage group plans on the app!

You are also able to pause or cancel your plan if you want to leave SMARTY. Obviously we would be sad to see you go, so if there is anything we can do to help you or you think there is a better deal out there, please don’t hesitate to contact our customer support team on webchat to see what we can do to help you here.

Purchase add-ons

Needing a top up to your monthly data with it running a little low, or in need of more than 12GB of roaming data for your next trip abroad? These add-ons and more can be bought in the SMARTY app!

Get easy access to webchat, help and support

With the SMARTY app, you have direct access to our support chat wherever you are. Get around the clock support from our 24/7 SMARTY bot, or chat with our support team seven days a week. You can contact our team 8am – 8pm daily.

Refer a friend and both get rewarded

Refer your friends to SMARTY and get a £10 Amazon, John Lewis Partnership or Uber voucher for every friend who joins. There is no limit on how many friends you can refer and both you and people who you refer will get a voucher, so get spreading the word!

Find out more about the app here or download now on iOS and Android.

Ready? Let’s get started.

  • SMARTY Team
  • April 25th, 2023