What are 0800 numbers?

In the UK, an 0800 telephone number is a non-geographic freephone number. Introduced way back in 1985, these numbers make it easier for consumers to contact organisations, due to their lack of cost and easier memorability. 0800 codes can also come in 0808 variations and will typically be followed by seven further numbers, although it is still possible to come across some older 0800 numbers which are shorter in length.

Are 0800 numbers always free to call?

Yes, 0800 numbers are completely free of charge to call from all landline or mobile phones. This has been the case since 2015.

This sets them apart from 03 numbers, as although these are also non-geographic UK numbers used by organisations, there can be a charge for calling these. These numbers are also typically reserved for non-profit organisations, whereas 0800 numbers see more use from commercial businesses.

Who uses 0800 numbers and why?

0800 numbers are freephone service numbers, so can be used by businesses across the country. Given the numbers are free for consumers to call, a company will cover the costs of the number itself. This might seem counterintuitive for a company, but can actually carry a lot of benefits.

We’ve probably all been through the malarkey of trying to call a company, only to find their number won’t be covered in your plan, or costs you some of your pay as you go credit. In some cases, that might be enough to discourage someone from using a company entirely – although with 0800 numbers being free of charge, that’s not a problem. They provide a convenient and accessible way for customers to get in touch, which will benefit the company in the long term. Additionally, an 0800 number may help a company to appear more authentic and professional, which can help them to attract more customers.

As mentioned, 0800 numbers can be more easily memorable, given the standard code means there are less digits afterwards to remember. Some companies have even used their 0800 numbers as part of their brand identity, which can be really useful in advertising – we all remember that one jingle with 1066 in it, right?

Does SMARTY have an 0800 number?

As SMARTY is a digital-only company, our contact methods are all available online. This helps us to keep our costs down and continue to offer great value SIM only deals with no annual price rises.

Visit our contact us page to talk to us using our web chat, search our wide selection of help articles, or discuss all things SMARTY with fellow customers in our SMARTY Community.

Overall, 0800 (or 0808) numbers are a quick and easy way to get in touch with companies, allowing you to call without any concerns about costs. So next time you need to talk to a company, keep an eye out for an 0800 number!

  • SMARTY Team
  • July 14th, 2023